Job Title: Village Animal Hospital Receptionist

Job Summary

The receptionist is the first point of contact for clients and their pets. This role is
essential to creating a welcoming, organized, and compassionate environment
while supporting the veterinary team through administrative and client service
duties. The receptionist ensures smooth daily operations by managing
appointments, client communications, and front-desk responsibilities in a fast-
paced animal hospital setting.

Key Responsibilities
 Greet clients and pets warmly and professionally
 Answer incoming phone calls, emails, and texts; respond to inquiries and
relay messages accurately
 Schedule, confirm, and manage appointments efficiently
 Check clients in and out, process payments, and maintain accurate records
 Maintain patient files and update medical information in the practice
management system
 Communicate clearly with veterinarians, technicians, and kennel staff
 Handle client concerns with empathy and professionalism
 Maintain a clean, organized, and welcoming front-desk and lobby area
 Assist with basic administrative tasks such as filing, scanning, and
inventory support
 Follow hospital policies, safety procedures, and confidentiality standards
 Handle payment information and follow up

Qualifications
 High school diploma or equivalent required
 Previous receptionist, customer service, or veterinary experience preferred
 Strong communication and interpersonal skills
 Ability to multitask and remain calm in a fast-paced, emotional
environment
 Proficiency with computers and scheduling or medical software
 Basic knowledge of veterinary terminology is a plus
 Compassionate, dependable, and detail-oriented

Physical & Work Requirements
 Ability to sit, stand, and walk for extended periods
 Ability to lift and carry up to 40 lbs as needed
 Comfortable working around animals of various sizes and temperaments
 Ability to handle emotional situations involving sick or injured pets