Sales Associate
Essential Job Functions
The essential job functions and duties described below may not be the only requirements of this position. It may be necessary to follow other instructions or perform other related duties required by the company.
- Demonstrate the Miskelly Core Values by doing the right thing, being a humble servant, succeeding together, winning our customer’s hearts and eliminating complexity
- Greet and assist customers with Furniture, Mattress, and Home Accessory selection, while offering excellent service and creating an exceptional customer experience
- Work with honesty and integrity at all times
- Treat all guests, employees, management and vendors with dignity and respect
- Follow all policies and procedures as they are taught and listed in the Sales Training Manual
- Utilize all technology, dialogues, and customer follow-up processes during the selling and customer service process
- Follow the guidelines and procedures of the Customer Driven “Ups” system
- Assist customers with finance options, payment method and delivery scheduling and follow-up
- Complete all required paper and automated forms with accuracy
- Monitor all assigned reports daily
- Follow up on all open sales orders weekly and input changes or updates in Sales Order Comments
- Check assigned email and voice mail regularly
- Return all customer calls promptly
- Follow up with leads
- Increase personal knowledge of products, sales techniques, and promotions through continuous training and development
- Attend all sales meetings, unless otherwise directed by management.
- On scheduled days maintain assigned sections of the showroom following all maintenance guidelines
- Participate in showroom wide cleaning and organizing as requested by management
- Keep assigned work area clean and neat
- Keep all customer information confidential and actively assist in protecting customer’s confidential information from any misuse or fraudulent act